Urgent Community Response Support Worker

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Role Summary

Join Our Urgent Community Response Team – Crediton, Moretonhampstead & Okehampton.

About the Service -

The Urgent Community Response Service is a collaborative Health and Social Care initiative that supports individuals in their own homes during times of crisis. Our goal is to prevent unnecessary hospital admissions and enable timely discharges—helping people recover safely and comfortably at home.

Locations - 

We’re expanding our team in the following bases:

• Crediton Community Hospital
• Okehampton Community Hospital.

If you’re ready to make a meaningful impact and be part of a compassionate, forward-thinking team, then we look forward to hearing from you.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Flexible Working Hours

• Service operates 7 days a week, between 07:30 and 22:00
• Full-time and part-time shifts available
• Enhanced rates for evenings and weekends

  What does the job entail - 

• Delivering high-quality care that promotes independence, dignity, and wellbeing
• Responding to urgent situations in collaboration with Community Nursing and Therapy Teams
• Supporting individuals to remain at home or return home swiftly from hospital
• Working independently in the community with ongoing support from managers and clinical teams

  What we can offer - 

• A comprehensive induction programme
• Support to complete the National Care Certificate
• Ongoing guidance from experienced teams
• A dynamic, multidisciplinary work environment

 What We’re Looking For

• NVQ Level 3 in Health and Social Care
• Experience working with older people in a community setting
• IT literacy for electronic care recording
• A valid driving licence and access to your own vehicle (essential)

Lone Working with Strong Support

While our Support Workers operate independently in the community, you’ll never be alone. You’ll have access to:

• Clinical Team Lead
• Team Managers
• Community Nursing Teams

Our Healthcare Support Workers (HCSWs) form an essential and well-respected part of our healthcare teams across a number of dynamic settings; out in the community, in our acute hospitals or within our theatres teams to name just a few.

NVQ Level 3 in Health and Social Care is a desired criteria for this job. You will quickly become a valued member of the team through our comprehensive training and induction programme and our commitment to learning and development will satisfy even the most ambitious person. Once you’ve completed your training, and gained the necessary experience you will progress along the salary scale.

The Team – The Urgent Community Response Service is a collaborative Health and Social Care initiative that supports individuals in their own homes during times of crisis. Our goal is to prevent unnecessary hospital admissions and enable timely discharges—helping people recover safely and comfortably at home.

Our teams are caring, compassionate and inclusive, so whatever your background, you will be made to feel very welcome. More information about the role, training and development and the experiences of our HCSWs is included in the attached document. Read it now and find out for yourself why we are regularly voted as one of the best NHS Trusts to work for.

Working Pattern: There are two positions, one part time and one full time. Our service runs between 07:30am and 22:00pm. There is the option of AM or PM shifts. AM shift - 07:30am - 15:30pm or PM shift 14:30pm - 22:00pm.  The service is a 7 day a week service. The ability to work weekends is essential. 

Depending on your shift pattern and working hours, you may also receive additional enhancements to your pay.

Interview Date: Tuesday 21st October 2025

For further information please contact: Steven Dicks 07756770772 or Emma Nicks, UCR Support Manager 07860827264.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.